1. Definitions

1.1 In these Terms: (a) Services means access to and participation in our strength, yoga and movement sessions provided as Live Classes and On-demand Content, together with related materials and features we make available to Members.
(b) Live Classes means real-time, scheduled online sessions delivered via video-conferencing or streaming platforms.
(c) On-demand Content means pre-recorded videos and related materials made available for streaming within the Membership.
(d) Membership means the monthly, recurring subscription that provides access to the Services while active and paid.
(e) Content means all videos, audio, images, text, plans, schedules, class descriptions and other materials we provide in connection with the Services.
(f) Instructor means any individual engaged by us to deliver or host Live Classes or create or present Content.
(g) Platform/Payment Provider means any third-party platform, app store, website host, video host, payment processor or merchant acquirer used to deliver the Services or process payments, including any account you hold with such provider.

2. Who we are 

2.1 Pick Me Up is provided by Lucy Bishop, Sole Trader.

3. Eligibility

3.1 The Services are not suitable for individuals under 16. By purchasing or using a Membership you confirm that you are 16 years of age or older.

3.2 If you are 16 or 17, you should only participate with the involvement and consent of a parent or guardian and must comply with these Terms.

4. Health, safety and medical disclaimer

4.1 Physical activity involves inherent risks, including risk of injury. You are responsible for exercising within your own capabilities and for choosing activities appropriate for your level of experience and health status.

4.2 You are responsible for ensuring that your environment is safe and suitable for exercise, including having adequate space, appropriate flooring, proper lighting and ventilation, and using suitable, well-maintained equipment. Clear your area of hazards and keep pets, children and other distractions away during activity.

4.3 If you experience pain, dizziness, shortness of breath, faintness, or any distress, you must stop immediately and seek appropriate medical advice.

4.4 If you have any health concerns, are pregnant or postnatal, have a pre-existing medical condition or injury, are recovering from illness, surgery or childbirth, or are new to exercise, you should consult your GP or another suitably qualified healthcare professional before using the Services and follow their advice.

4.5 The Services, Content and any guidance from an Instructor are for general information and fitness guidance only. They are not medical advice, diagnosis or treatment, and no doctor–patient or therapist–client relationship is created. Our Instructors are not healthcare professionals or therapists and cannot advise on your individual medical condition.

5. Assumption of risk

5.1 By participating in Live Classes or using On-demand Content, you acknowledge and voluntarily accept the inherent risks associated with physical activity and assume responsibility for your participation, subject to clause 9.

6. Conduct and safe use

6.1 You must participate responsibly, follow general guidance provided, and adapt or stop where exercises are not suitable for you.

6.2 You must not engage in unsafe, disruptive, abusive or inappropriate behaviour. We may remove you from a Live Class, suspend or terminate your access where we reasonably consider your behaviour to be unsafe or disruptive, without any refund, subject to your statutory rights.

6.3 You must not record, photograph, copy, reproduce, share, repost or distribute any part of any Live Class or On-demand Content. You must keep your login details secure and not share them with any other person.

7. Live Classes

7.1 Live Classes are delivered online at scheduled times and are subject to availability and capacity. We may change timetables and line-ups at any time.

7.2 Guidance in Live Classes is general in nature and may not be tailored to your individual circumstances. You remain responsible for exercising within your capabilities.

7.3 We may refuse entry to or remove you from a Live Class if we reasonably believe there is a risk to health and safety or disruption to others.

7.4 Live Classes may be subject to technical issues, including interruptions, delays or platform failures. We will take reasonable steps to resolve issues within our control, but we are not responsible for failures caused by your devices, internet connection, or Platform/Payment Provider outages.

7.5 Unless we state otherwise in writing, you must not record any Live Class, and you must not or capture audio or video.

8. On-demand Content

8.1 On-demand Content is provided for streaming only while your Membership is active and paid. No ownership or permanent download rights are granted.

8.2 We may add, update, remove or reorganise On-demand Content at any time, including for quality, safety, legal or licensing reasons.

8.3 You must not copy, record, download (except where we explicitly enable temporary offline viewing within our app), redistribute, share, or make On-demand Content available to any third party.

9. Liability

9.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights.

9.2 Except as set out in clause 9.1, we will not be liable for:
(a) loss that was not caused by our breach or negligence;
(b) any loss or damage that was not foreseeable when you agreed to these Terms;
(c) loss resulting from your failure to follow our reasonable instructions regarding health, safety and use of the Services; or
(d) any indirect or consequential loss or damage.

9.3 Except as set out in clause 9.1, our total aggregate liability to you arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the total fees you have paid for your Membership in the twelve months preceding the event giving rise to the claim.

9.4 We are not responsible for delays or failures caused by events outside our reasonable control, including interruptions to third-party platforms, hosting or payment services. We will take reasonable steps to minimise the effect of such events.

10. Intellectual property

10.1 We and our licensors own all intellectual property rights in the Services and the Content. All rights are reserved.

10.2 Subject to these Terms and while your Membership is active and paid, we grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Content for your private, non-commercial use only.

10.3 You must not share, sell, rent, sub-license, broadcast, publicly perform, adapt, edit, copy, reproduce, modify, translate, create derivative works from, distribute, or make available any Content to any third party.

10.4 You must not share your login credentials. You are responsible for all use under your account. We may suspend or terminate your access if we reasonably suspect credential sharing or misuse.

11. Membership, billing and renewal

11.1 Membership is billed monthly in advance on a recurring basis until cancelled. The price is as shown at checkout and is payable in pounds sterling unless we state otherwise.

11.2 By starting a Membership, you authorise us and/or the relevant Platform/Payment Provider to charge the monthly fee to your selected payment method on each renewal date. If your payment fails, we may retry and we may suspend or terminate access until payment is received.

11.3 You can cancel your Membership at any time via your account settings or, where purchased through a Platform/Payment Provider, via that provider’s subscription settings. Cancellation must be completed before your renewal date to avoid being charged for the next month. Following cancellation, you will retain access until the end of the period already paid.

11.4 We do not offer refunds or credits for partial months, unused Content, missed Live Classes, or where you cancel during a billing period, except where required by law.

12. Changes to Services, timetable, pricing and promotions

12.1 We may change, suspend or withdraw parts of the Services, including timetables, class formats, Instructors, features and Content, to improve quality, maintain safety, reflect availability, or for legal or business reasons. Where a change is material and ongoing, we will take reasonable steps to notify you in advance.

12.2 We may change pricing by giving you reasonable notice. Price changes will take effect from your next renewal date. If you do not agree to a price change, you may cancel before the renewal date.

12.3 From time to time we may run promotions or discounted offers with specific terms. Unless expressly stated, later promotions do not apply retrospectively and do not entitle you to a refund, credit or price adjustment.

13. Suspension and termination

13.1 We may suspend or terminate your access, without refund except where required by law, if:
(a) you materially or repeatedly breach these Terms;
(b) we reasonably suspect fraud, misuse, credential sharing or unauthorised access; or
(c) required by law, regulation or a Platform/Payment Provider.

13.2 If we terminate for reasons other than your breach, we will provide a pro-rata refund for any unused period already paid, where required by law.

14. Platforms and payment providers

14.1 You may be required to maintain accounts with third-party Platform/Payment Providers to access the Services or to manage your subscription. Your use of any such platform is subject to that provider’s terms and privacy policies.

14.2 We are not responsible for acts or omissions of Platform/Payment Providers. If you purchased through such a provider, you must manage and cancel your subscription through that provider.

15. Privacy

15.1 We will handle your personal data in accordance with our Privacy Notice, available here. This explains what data we collect, how we use it, and your rights. Some data may be processed by Platform/Payment Providers under their own privacy terms.

16. Complaints and support

16.1 If you have a question or complaint about the Services, please contact us at lucy@pickmeuppal.com. We will do our best to resolve issues promptly.

17. Governing law and jurisdiction

17.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your local courts.